Shipping policy
Shipping Policy
Malamute Racing LLC
Effective September 13, 2026
Thank you for shopping with Malamute Racing. This policy covers where we ship, what shipping costs, how long orders take, and what happens if a package is delayed, lost, or damaged.
Free shipping — lower 48 United States
We offer free standard shipping on qualifying orders to addresses in the contiguous United States (the lower 48 states).
Free shipping is for standard ground service only. It does not apply to expedited or overnight options, Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations unless a promotion specifically says otherwise.
Where we ship
- Lower 48 states: Free standard shipping.
- Alaska, Hawaii, Puerto Rico, and other U.S. territories: We can ship. Cost is calculated at checkout from weight, size, and destination. Free shipping does not apply.
- APO/FPO/DPO: Available when a carrier can deliver. Rates and times vary and show at checkout.
- International: Not currently offered unless checkout shows that destination. If we add international later, duties, taxes, and customs fees are the customer’s responsibility.
We may refuse shipment to an address that cannot be verified or that a carrier will not serve.
Processing time
Orders are packed at our Texas facility. Most in-stock orders ship within 1–2 business days after payment (Monday–Friday, excluding U.S. federal holidays).
Orders placed after 5:00 p.m. Central Time usually start processing the next business day.
You’ll get a confirmation email with tracking when the label is created and the package is with the carrier.
Carriers and transit times
We typically ship USPS (often Ground Advantage) and may use UPS or another carrier when it fits the package or destination better. Carrier choice is ours unless you paid for a specific expedited service.
Estimated transit after the package ships (business days; weekends and holidays don’t count):
- Lower 48, standard/ground: typically 2–5 business days (nearby often 2–3; coast-to-coast often 4–5).
- Alaska, Hawaii, and territories: commonly 5–10 business days or longer for remote areas.
- Expedited options: follow the estimate shown at checkout.
These are estimates, not guarantees. Weather, peak season, carrier volume, bad addresses, and remote areas can add time.
Rates when free shipping does not apply
Rates are calculated at checkout from live carrier rates or a published rate for that destination. The amount shown before you pay is what you’ll be charged.
Oversized, heavy, or multi-box orders may need a different service. If we have to change the method after the order, we’ll contact you first.
P.O. Boxes
USPS can usually deliver to P.O. Boxes. UPS and some other carriers cannot. If you use a P.O. Box, we’ll ship with a service that can deliver there.
Address changes
Contact us as soon as possible if you need a different address. After a label is printed or the package is with the carrier, we may not be able to redirect it. Carrier address-correction or reroute fees are the customer’s responsibility.
We are not responsible for packages delivered to an incorrect address you entered at checkout.
Tracking, lost packages, and “delivered but missing”
Use the tracking link in your shipping email. Allow about 24 hours after the first scan for tracking to update.
If tracking stalls for several business days, or it says delivered and you don’t have it:
- Check with neighbors, building staff, and around the drop-off spot.
- Email us your order number and tracking number so we can open a carrier inquiry.
Replacement or refund for a confirmed lost shipment is handled after the carrier’s investigation window (often 7–14 days from the last scan). We are not responsible for delays or losses caused only by the carrier, weather, or events outside our control, but we will help you pursue a resolution.
Damaged in transit
Photograph the outer box, packing, and the product before throwing anything away. Contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement, store credit, or refund after we review the claim.
Refused, unclaimed, or undeliverable packages
If a package comes back because it was refused, unclaimed, or the address was incomplete/wrong, we’ll contact you. Reshipping requires payment of the new outbound shipping cost. If we can’t reach you, the order may be refunded minus original outbound shipping and any return postage.
Sales tax
Applicable state and local tax is calculated at checkout from the shipping address. Shipping charges may be taxable in some states.
Questions
If this policy and checkout don’t match, the checkout total is what you pay for that order. Contact Malamute Racing with your order number if you have questions.
Malamute Racing LLC